Refund policy

Shop Pohnpei Refund Policy

We want you to love what you ordered. If something’s off, here’s how we handle refunds—with care, clarity, and a little island grace.

Eligibility

• Refunds are available for damaged items, wrong orders, or missing products.

• Requests must be made within 3 days of pick-up or delivery.

• To qualify, please send a photo and brief description to admin@shoppohnpei.com or message us directly on our Facebook page @ ShopPohnpei.com.

Non-Refundable

• We do not offer refunds for change of mind, custom items, or delayed pick-up.

• All sale items are final.

Refunds & Exchanges

• If your order qualifies, we’ll issue a full refund to your original payment method.

• If you received the wrong item or something arrived damaged, we’re happy to offer an exchange instead.

• No store credit—just a clean, respectful resolution.

How to Request

• Email us with your order number, photos, and a short note.

• We’ll respond within 2 business days with next steps.

Need Help?

We’re here to make things right. Reach out anytime—we’ll handle your request with care and clarity.